I am on a Pre-Authorized Payment Plan with Nelson Hydro. Will signing up for online account access affect my payment plan?

No, signing up for hydroportal.nelson.ca will not change any of your current payment plans. If you are set up for Pre-Authorized Payments you can see what type of plan you are on as well as your next payment amount and draw date on the Transactions 1 screen. This information is presented in the blue box 2 located above the transaction records. If you would like to change your payment options please contact a Nelson Hydro Customer Service Representative.

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1. Where can I find my Customer and Account number on my Nelson Hydro bill?
2. Will I still get a paper copy of my hydro bill when I sign up for account access through the online portal?
3. I have multiple accounts. How do I make them all paperless billing?
4. Can I pay my hydro bill without registering for or logging into my online account?
5. Why can’t I see or download all of my hydro bills?
6. I am on a Pre-Authorized Payment Plan with Nelson Hydro. Will signing up for online account access affect my payment plan?
7. Why am I having trouble viewing hydroportal.nelson.ca website?