FAQs

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2022

August 2, 2022 - 2022 General Local Elections - Notice of Nomination, Qualifications for Office, Campaign Period Expense Limits, Third Party Advertising Limits

August 2, 2022 - Vernon Street Road Closure Bylaw Notice

July 28, 2022 - 2022 General Local Elections - Notice of Advance Elector Registration, Elector Qualifications, List of Registered Electors, Request to Omit, Objection to Registration of an Elector

June 14, 2022 - Notice of Availability of Annual Municipal Report

June 2, 2022 – Sale of Building – 402 Anderson Street - Zoned Institutional

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Cannabis Legalization

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1. I thought cannabis was already legal. What is happening now?

Only medical cannabis is currently legal. For more information, visit https://www.canada.ca/en/health-canada/topics/accessing-cannabis-for-medical-purposes.html.

Possessing and selling cannabis for non-medical purposes remains illegal.

According to the federal government, recreational cannabis will be legalized sometime in summer 2018. July 1^st was previously reported as the date of legalization, but the actual date of legalization may be later in the summer.

2. What is the City of Nelson able to regulate?

As a general rule, municipalities can regulate where certain land uses or activities may occur (‘what can be where’). The City of Nelson will be consulting the public on:

Retail sales: zoning and business licensing to determine where cannabis stores may be located.
Public consumption: identifying where consuming cannabis will be allowed in Nelson. The Clean Air Bylaw restricts where people can smoke or vape tobacco and cannabis. This includes a 7-metre buffer from commercial and public building entranceways, schools, parks, amenity areas, and transit stops. Council wants to know if public consumption should continue to be the same as tobacco or become more restrictive, similar to liquor.
Personal cultivation: the province may allow municipalities to set rules on public visibility and security requirements for growing cannabis plants at home rules to ensure public safety and limited nuisances (such as odours and visibility).

The extent of municipal government’s jurisdiction is determined by the Province. This is especially the case with controlled substances. Upcoming provincial decisions may broaden or restrict the scope of what cities like Nelson will be able to regulate at a local level.

3. The federal government has made the decision to legalize cannabis. What else is being decided by the federal government?

The federal government is involved with most questions around cannabis legalization, such as possession limits, taxation, regulatory compliance, and education. It is also establishing minimum regulatory standards that each province may uphold or further restrict.

For more information, visit: https://www.canada.ca/en/services/policing/justice/legalization-regulation-marijuana.html.

4. What decisions has the Province of British Columbia made about cannabis legalization?

In addition to holding the authority to establish stricter regulations than the federal government, the Province is responsible for many matters of implementation, such as how and by whom cannabis may be sold and where it may be consumed.

As of December 2017, the Province of British Columbia has determined that the minimum age to possess, purchase and consume cannabis will be 19, and cannabis will be sold in both publicly- and privately-owned retail locations. In February 2018 the Retail Sales framework was released.

For the latest updates, visit: https://www2.gov.bc.ca/gov/content/safety/public-safety/cannabis.

5. Why is it important for the City to pass local regulations prior to legalization?

If the City of Nelson does not have local regulations for retail locations in place at the time of legalization, retail outlets with a provincial licence could locate anywhere in Nelson that retail is currently permitted. This includes:

In the downtown core and Baker Street
Along Nelson Avenue and Hwy 3A
In the west waterfront/industrial areas
In Railtown

There is a lot of demand to open cannabis retail outlets in Nelson. This could result in a variety of impacts for retailers, consumers and the public. The City wants to ensure zoning and regulations, such as location and number of retail outlets, are acceptable to residents and businesses in Nelson.

Existing rules, for example, require a minimum 1-kilometre separation between liquor stores.

In addition, cannabis legalization is intended to meet a number of public health goals that local regulations must address.

6. What about Nelson's medical cannabis rules?

Nelson’s regulations on medical cannabis were temporary measures until cannabis regulations were introduced. The only legal method to obtain it is via mail order. Under the upcoming legislation, retail cannabis outlets must be licensed by the Province and purchase their supply only from the Province. All other outlets will be considered illegal and will be subject to fines and the criminal code.

Please visit our background page on medical cannabis in Nelson for more information.

The provincial and federal governments are regulating non-medical cannabis as the federal government has decided to retain the current rules for medical cannabis stipulating that the only legal method to obtain it is through mail order from licensed production facilities.

With the legalization of cannabis for recreational purposes, the City of Nelson is taking the opportunity to consult with the community on where cannabis should be consumed, grown, and sold.

7. I’ve heard that Nelson has a moratorium to freeze the creation of new cannabis businesses. Why?

City Council adopted a moratorium on recreational cannabis in January 2018. The moratorium places a freeze on new cannabis businesses as an interim measure to allow time to sufficiently consult with the community leading up to the national legalization of cannabis in summer 2018. This is being done to ensure that the public has a say in the future of cannabis regulations in Nelson.

After consultation and significant deliberation, City Council will make a decision on the regulations that will pertain to legalized cannabis.

Existing medical cannabis dispensaries will not receive preferential treatment or priority. They will be able to apply for a provincial licence in order to continue to operate as a retail cannabis outlet following legalization in summer 2018.

8. Our residential address has received a feedback form in the mail, but more than one household lives in our home.: An additional feedback form can be obtained by visiting Development Services, 2^nd floor of City Hall at 310 Ward Street, open 8:30am until Noon and 1:30pm until 4:30pm, Monday to Friday. Please bring identification and proof-of-address.

9. My household or business did not receive a feedback form in the mail.

If you live within City limits, the form is anticipated to arrive in your mailbox during the week of February 12^th. If you have not received one by February 19^th, please visit Development Services, 2^nd floor of City Hall at 310 Ward Street, open 8.30am until Noon and 1:30pm until 4:30pm, Monday to Friday. Please bring identification and proof-of-address.

The City has done its best to ensure that each dwelling unit receives a mailing, but errors may have occurred. Note that home-based businesses will not receive a separate feedback form, as a resident feedback form will be mailed to that address.

10. Why is the City’s feedback process not online?

In order to ensure the feedback received is as representative as possible of Nelson, a mail-survey will be the only method to provide feedback at the resident-level. By ensuring that each household has an equal chance to provide feedback, the goal is to have statistically significant results.

The City wants to ensure that Nelson residents and businesses have the loudest voice in providing feedback. It is difficult to configure an online survey to ensure that only those who live and own businesses here are able to participate, and participate only one time.

Additional face-to-face events are being held for the public and for community groups related to youth, families, seniors, social services, public health, and business to obtain further feedback and dialogue that might be relevant to these groups.

11. Will ‘cannabis cafes’ be legal once cannabis is legal?: This has yet to be determined by the Province. It is possible that cannabis lounges or cafes will not be yet permitted this summer.

12. Will ‘edibles’ (cannabis food products) be legal?: Edible cannabis products will not be legal or legally sold in 2018. The federal government has announced that they will become legal in summer 2019.

13. Where will cannabis be allowed to be grown in Nelson once legal?

At this time, no commercial production of cannabis is permitted within City limits.

Once legalized later in 2018, adults 19 and older will be able to grow cannabis at home for personal use, but not for resale. A maximum of four (4) plants will be permitted by federal law. The Province has not determined whether it will adopt further restrictions.

14. How will cannabis retail stores obtain their product?: In British Columbia, all non-medical cannabis products will be distributed through the provincial Liquor Distribution Branch. As with alcohol sales, this means that retail businesses will not be permitted to grow their own product or source it from a third-party.

15. What about public safety and health concerns?: Most cannabis-related concerns around public health and safety fall under federal and provincial jurisdiction. Both of these levels of government have clearly expressed a commitment to harnessing legalization to address existing public health and safety issues with cannabis. This includes their intent to keep cannabis out of the hands of people under the age of 19 and combatting impaired driving. Cannabis is being treated similar to tobacco and will be strictly controlled, included restrictions on branding and advertising.

16. What happens once cannabis is legalized?

Once cannabis is legalized:

Smoking and vaping cannabis in Nelson will be limited by our Clean Air Bylaw which includes a 7-metre buffer zone around all public entrances to buildings and no smoking in parks, in the cemetery, in transit stops, or on school or health board properties.
Individuals aged 19 and older will be able to possess up to 30 grams of legal dried cannabis or equivalent in non-dried form, and they will be able to share up to 30 grams with other adults.
Individuals will be able to purchase cannabis from a provincially licensed retailer only if the province has set up a retail system.

The federal government has stated that individuals will be able to grow up to four cannabis plants per household for personal use from licensed seed or seedlings. The Province may also put in further restrictions around number of plants, as well as around public visibility and security requirements and administrative penalties.

17. How can I open a cannabis business in Nelson?

Currently, no new cannabis businesses, medical or otherwise, are permitted in Nelson at this time.

The Province is expected to begin accepting applications for provincial licenses prior to July 2018. An applicant will have to meet all local, provincial, and federal regulations. The current medical dispensaries will need to apply for a provincial licence to continue to operate, which requires meeting all local, provincial, and federal regulations. It is anticipated that they will be treated the same as any other applicant.

Even once the federal government has formally legalized cannabis, both the provincial and municipal levels of government will need to have regulations in place before cannabis businesses are authorized to operate. The City of Nelson expects to have new regulations prior to legalization. The public will be thoroughly consulted in the coming months on what those rules could be. All cannabis-related businesses will have to comply with federal, provincial, and municipal regulations and obtain all necessary licencing, including a business licence from the City of Nelson.

It is anticipated that both local government and the public will be able to comment on private retail applications prior to the Province making a decision to approve or deny an application.

18. Will there be government-owned retail cannabis stores?: The Province has announced that it will operate cannabis stores. Where and how many have not been determined at this time. These outlets will also need to meet local government regulations. Some communities have expressed interest in only allowing government-operated stores.

19. Where can I find more FAQs?: Visit the federal government’s cannabis FAQ page: https://www.canada.ca/en/services/health/campaigns/introduction-cannabis-act-questions-answers.html.

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E-Bike Program FAQs

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1. Why is Nelson offering this program?: On June 1, 2020, Council approved the roll-out of a city-wide E-bike Program for residents with the goal of promoting active transportation, community wellbeing and reducing GhG emissions. The E-Bike program aligns with the Province’s active transportation strategy titled “Move. Commute. Connect.” that aims to build a cleaner greener future for all British Columbians.

2. What is the process for accessing a loan for the E-Bike Program?: 1) Apply online.
2) Nelson Hydro Reviews the Loan Application
-Pre-Approval: Email Confirmation issued with Loan #, link to the Terms and Conditions, link to the online Reimbursement Form, and the next steps.
-Denied: Email explaining why the loan application was denied.
3) Purchase e-bike(s) and accessories.
4) Complete the online Reimbursement Form and send digital copies of invoices
5) Final Approval with Email Confirmation
6) Reimbursement Issued
7) Loan Payments Start

3. How long does approval take?: Approval can take from one to two weeks.

4. Who is this program for?: City of Nelson residents who own and live in their homes.

5. Why are renters not eligible for this program?: The City of Nelson needs to secure the loan by tying the loan to property taxes in the event of a default, and there is no system in place in the case of default for renters.

6. Why is this program only for City residents and not for Nelson Hydro customers outside the limits?: The City of Nelson cannot loan funds to non-residents as per the BC Community Charter. The E-Bike program is administered by Nelson Hydro but it is a City of Nelson taxpayer supported program.

7. How will I be reimbursed?: A cheque in the applicant’s name will be issued and mailed to the address provided when completing the online Registration Form.

8. How long will it take to be reimbursed for the purchase?: It can take up to approximately 10 days to be reimbursed after receipts have been submitted.

9. If I cannot purchase the bike upfront myself, what other options do I have?: The preferred method is to buy the equipment upfront and then you will be reimbursed. If this is not an option for you, please email the program manager to make alternate arrangements. Program Manager: ecosave@nelson.ca

10. Can I purchase the bike before I receive my letter of pre-approval?: Yes, but if you are not approved for the loan you will not be reimbursed.

11. What is the pre-approval based on?

To qualify for an E-Bike or Energy Retrofit loan through your Nelson Hydro bill, the Loan Applicant must:

own and live in the home within the City of Nelson.
be enrolled in pre-authorized direct withdrawal payment for their residential Nelson Hydro electric bill.

Note: if you are not currently enrolled in a pre-authorized payment plan (i.e. direct withdrawal), please work with a Customer Service Representative in person at City Hall or contact hydroclerk@nelson.ca to enroll.

have their Nelson Hydro, Property Tax, and Other Utility residential accounts in good standing for up to 2 years. If there are several late payments or notices or actual disconnections then your application will not be approved.
have two years of credit history, either with Nelson Hydro or another utility.
have all persons listed on the residential land title authorize the loan.
not be a commercial account or property.

12. If I am not pre-approved for the loan based on payment history, can I apply again after one year of clean payment history?: Yes, you can apply once your payment history has improved, and we suggest the auto-withdrawal and/or the equalized payment option.

13. What happens if I default on my loan?: Any payment that you make on your Nelson Hydro bill will first be applied to the repayment of the loan, then second to the electrical consumption portion of your bill. If you default any payment of your electrical bill including the loan, the disconnect procedures will take effect.

14. What kind of bike can I finance?: Electric bikes, non-electric bikes, used bikes, and do-it-yourself conversion kits that will be used for commuting. It doesn’t have to be a ‘commuter’ style of bike, so long as you understand that the objective is to reduce GHG emissions by promoting active transportation.

15. What if I don’t use my bike for commuting?: There is no way for us to know this, so we are instituting the honour system and hope that the loan helps you to reduce the time you spend in your non-electric vehicle.

16. Are there any other administration fees I will need to pay to participate in the program?: No, we have waived our usual $100 processing fee for on-bill financing.

17. Can I pay the loan balance before the amortization period is up?: The Participant may repay all or any part of the loan balance at any time.

18. Will I receive a balance statement?: Yes, a loan balance statement is emailed at the beginning of every calendar year. You can request your loan balance at any time by contacting hydroclerk@nelson.ca

19. What other rebates exist for purchasing an E-Bike?

PST Exemption

As of April 21, 2021, the Provincial Sales Tax is no longer charged on most E-Bikes purchases.

Scrap-It Program

British Columbians who scrap a qualifying car or truck can receive a $750 rebate when they buy a new E-Bike. Visit scrapit.ca for more information.

Please also be aware that instead of receiving an E-Bike credit, you may be able to get a $500 credit that can be used with the Kootenay Carshare Co-op.

Cargo E-Bike

Business owners in B.C. with a valid business license, non-profit organizations, and public sector organizations can get up to $1,700 when they buy a cargo E-Bike. Learn more here.

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EcoSave Energy Retrofits Program FAQs

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1. What is the EcoSave program?: The EcoSave Program is a simplified process designed for Nelson Hydro customers, who are homeowners, to have a home energy evaluation completed to determine what energy efficiency upgrades (retrofits) can be done to reduce energy consumption and lower greenhouse gas emissions. This program also offers quick access to current rebate offers.

2. Why has this program been developed?: The EcoSave Energy Retrofits Program is one of the key strategies for the City of Nelsons Low Carbon Path to 2040: Community Energy and Emission Action Plan.

3. Who can register?: The owner of the home or business may register for the program. The home or business must be located in the Nelson Hydro service area. Rental spaces are eligible; the owner must register for the program. Contact the EcoSave Program Manager for more information at 250-352-8132.

4. What happens after I register?: After you submit your registration form, you will be contacted, and a home energy evaluation will be scheduled, you will receive a “Welcome to EcoSave” email with rebate and contractor information.

5. Who performs the home energy evaluation?: Energy evaluations are completed by a Certified Energy Advisor who is licensed and certified through Natural Resources Canada and working for a service organization.

6. What is the cost of the home energy evaluation?: Contact the EcoSave Program Manager at 250-352-8132 for current pricing.

7. When is payment collected?: Payment is due at the time of the scheduling of the energy evaluation.

8. How will I remember what recommendations have been made?: The Certified Energy Advisor will mail or email a customized retrofit plan to you. This energy efficiency evaluation report will include all of the recommendations that were discussed during the visit, plus an energy efficiency rating score (EnerGuide label) for your home.

9. Is there an approved contractor list for the EcoSave program?

No, there is not an approved contractors list for the EcoSave Program.

Contractors will not be pre-qualified nor referred for the program. It is the sole decision of the homeowner which contractor to hire. For simplicity, we have included a contractor contact list, meant only for convenience. You may choose additional contractors over and above the list. For more information and tips on hiring a contractor, visit Canadian Home Builder’s Association.

10. Do I have to complete the energy efficiency recommendations by the Certified Energy Advisor?: No, it is not a program requirement to complete the recommended retrofits. However, it is the objective of the EcoSave program to encourage participants to improve energy efficiency by completing some or all of the recommended upgrades. Financing options are available.

11. What is an EnerGuide Rating?: An EnerGuide rating, label and report will help you better understand your home’s energy performance, which may help you lower your energy use.

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EcoSave FAQs

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1. What is the EcoSave program?: A simplified process has been designed for Nelson Hydro customers, who are homeowners, to have a home energy evaluation to determine what energy efficiency upgrades (retrofits) can be done to reduce energy consumption and lower greenhouse gas emissions, and to access current rebate offers. For more information, please contact the EcoSave Program Manager at 250-352-8132.

2. Why has this program been developed?: The EcoSave pilot program for 2012/2013 has been established as one of the key strategies for the City of Nelsons Low Carbon Path to 2040, Community Energy and Emission Action Plan. Due to the success thus far, the program will continue for 2014 and 2015. For more information, please contact the EcoSave Program Manager at 250-352-8132 .

3. Is there a program target for energy savings?: The program objectives are to achieve a savings of 30% for both gas and electricity consumption combined in retrofitted homes. For more information, please contact the EcoSave Program Manager at 250-352-8132 .

4. Who funds this program?: The development and implementation of this program has been made possible by funding from, and in no particular order, Nelson Hydro, the City of Nelson, Columbia Basin Trust, FortisBC and Natural Resources Canada. The program continues to be supported by Nelson Hydro, the City of Nelson and FortisBC PowerSense. For more information, please contact the EcoSave Program Manager at 250-352-8132.

5. What is the role of the EcoSave Program Manager?: The EcoSave Program Manager is responsible for marketing the program to home and business owners, processing registration, assisting homeowners with the process and evaluation of the program. The Manager will not make recommendations on energy efficiency retrofits or suggest who should be hired to complete retrofits. The EcoSave Program Manager will support homeowners with the process of the program. For more information, please contact the EcoSave Program Manager at 250-352-8132.

6. Who can register?: The owner of the home may register for the program. The home must be located in the Nelson Hydro service area. For access to the current rebates the home may be a rental home, or be partly rented as long as it can accommodate the home energy evaluation tests that are required. Some restrictions may apply. Note: On-bill financing is not available to businesses, if you receive rental income, then it is considered a business. For more information, please contact the EcoSave Program Manager at 250-352-8132.

7. How can I register?: Registration is now completed online at https://forms.office.com/r/mi7iTyLey1

8. What happens after I register?: After you submit your registration form, you will be contacted and a home energy evaluation will be scheduled. For more information, please contact the EcoSave Program Manager at 250-352-8132.

9. Who performs the home energy evaluation?: A Certified Energy Advisor who is licensed and certified through Natural Resources Canada and working for a service organization. For more information, please contact the EcoSave Program Manager at 250-352-8132.

10. What is the cost of the home energy evaluation?: Contact the EcoSave Program Manager for current pricing at 250-352-8132.

11. When is payment collected?: Payment is due at the time of booking the energy evaluation. For more information, please contact the EcoSave Program Manager at 250-352-8132.

12. How will I remember what recommendations have been made?: The Certified Energy Advisor will mail or email a customized retrofit plan to you. This energy efficiency evaluation report will include all of the recommendations that were discussed during the visit, plus an energy efficiency rating score (EnerGuide label) for your home. For more information, please contact the EcoSave Program Manager at 250-352-8132.

13. Is there an approved contractor list for the EcoSave program?: No. Contractors will not be pre-qualified nor referred for the program. It is the sole decision of the homeowner which contractor to hire. For simplicity we have included a contractor contact list, meant only for convenience. You may choose additional contractors over and above the list. For more information and tips on hiring a contractor go to Canadian Home Builder's Association.

14. As a Participant in the program do I have to complete the energy efficiency recommendations by the Certified Energy Advisor?: No. It is not a program requirement to complete the recommended retrofits. However, it is the objective of the EcoSave program to encourage participants to improve energy efficiency by completing some or all of the recommended upgrades. Financial options are provided for participants in another section. For more information, please contact the EcoSave Program Manager at 250-352-8132.

15. What are some of the benefits of registering with EcoSave?

A reduced rate of the initial home energy evaluation
The energy evaluation is scheduled for you
Access to current rebates
From time to time there may be free energy efficiency products to choose from
Simple step-by-step process to follow
Program coordinator can offer support within the process of the program
Financial options to choose from
Improved energy efficiency and comfort in your home

For more information, please contact the EcoSave Program Manager at 250-352-8132.

16. What are some of the benefits of improving energy efficiency in my home?

It will reduce costs on your utility bills.
It may improve the comfort in your home.
It will have a positive impact on the environment.
Increased value to the home.

By completing some or all of the energy efficiency retrofits, the energy efficiency rating (EnerGuide rating) can be determined at the post-retrofit assessment. An EnerGuide rating shows a standard measure of your home’s energy performance. It shows you (and future buyers) exactly how energy efficient your home is. For more information on EnerGuide for Houses visit Energy-efficient homes. For more information, please contact the EcoSave Program Manager at 250-352-8132.

17. Will I need to sign anything?: Yes. It is necessary for the EcoSave Program Manager to collect information for program evaluation, so the Certified Energy Advisor will require you to sign documents at the time of the home energy evaluation. For more information, please contact the EcoSave Program Manager at 250-352-8132.

18. What do I do when I have completed the retrofits?: If you have completed retrofits that may be eligible for rebates, contact the service provider to schedule a post-retrofit assessment, and if the retrofits are eligible, the Certified Energy Advisor may assist you with the application that is required. You will receive an EnerGuide rating for your home. For more information, please contact the EcoSave Program Manager at 250-352-8132.

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EcoSave On-Bill Financing FAQs

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1. What is on-bill financing?: On-bill financing refers to the loan service available through the City of Nelson for eligible energy efficiency upgrades and will be repaid by the Nelson Hydro customer on their utility bill. For more information, please contact the EcoSave Program Manager by calling 250-352-8132.

2. Who can apply for on-bill financing?

Must meet the following criteria:

Nelson Hydro customer
Owner(s) of the residential home, including the land
City of Nelson resident

Loans will be approved on payment history and property verification, no personal income/debt/credit details need to be provided. For more information, please contact the EcoSave Program Manager at 250-352-8132.

3. What are the loan details?

The maximum loan amount is $16,000
Choice of 5 or 10-year term (5-year renewal date)
3.5 % fixed interest rate (Interest rate subject to change at the beginning of each year)
A $100 processing fee is charged each time funds are dispersed to the Participant

For more information, please contact the EcoSave Program Manager at 250-352-8132.

4. What type(s) of retrofits can be financed?: On-bill financing can be used for any energy efficiency retrofits that are eligible for rebates, with the addition of water conservation type toilets. Other items and costs that provide a positive energy or water reduction may be determined by the EcoSave Program Manager and may be considered eligible for on-bill financing. For more information, please contact the EcoSave Program Manager at 250-352-8132.

5. Is it mandatory to apply for on-bill financing as a Participant in the EcoSave program?: No. On-bill financing is optional. For more information, please contact the EcoSave Program Manager at 250-352-8132.

6. What happens if the house sells before the on-bill financing loan is paid off?: The loan will need to be paid in full upon the sale of the house. For more information, please contact the EcoSave Program Manager at 250-352-8132.

7. Can the loan be paid in part or whole before the end of the term?: Yes, a loan can be paid off early or a lump sum can be applied at any time. For more information, please contact the EcoSave Program Manager at 250-352-8132.

8. Who pays the contractor?: The contractor is to be paid by the Participant. For more information, please contact the EcoSave Program Manager at 250-352-8132.

9. Can the Participant complete the work?: Yes. Only the material cost may be financed if the Participant is doing the work, not the labour cost. For more information, please contact the EcoSave Program Manager at 250-352-8132.

10. Can both a contractor and a Participant complete the work?: Yes. The program forms that need to be filled out have specific areas for contractors and/or Participants. For more information, please contact the EcoSave Program Manager at 250-352-8132.

11. Can there be more than one contractor?: Yes. It may be necessary to have more than one contractor complete different types of retrofits and at different times. There is a process for receiving progress payments if the work cannot be scheduled in the same time frame. A processing fee of $100 will be applied each time a request for payment is submitted. For more information, please contact the EcoSave Program Manager at 250-352-8132.

12. How is the credit approval determined?: It will be based on the payment history of the past 24 months of the Participants Nelson Hydro utility bill, and verification of ownership of the building and the land. For more information, please contact the EcoSave Program Manager at 250-352-8132.

13. What happens if there is a default on the loan?: The on-bill financing charge will form a component of the Nelson Hydro utility bill and will be subject to the normal utility collection procedures including service disconnects and addition of outstanding amounts to property tax. For more information, please contact the EcoSave Program Manager at 250-352-8132.

14. Is there a time limit on completing the retrofits in order to qualify for on-bill financing?: Yes, it is encouraged that work is completed within 6 months of applying for the loan. In certain situations, approval may be given after this time frame. For more information, please contact the EcoSave Program Manager at 250-352-8132.

15. Do I have to complete a home energy evaluation in order to apply for on-bill financing?: No. Depending on the date, you can use an energy evaluation that was completed outside of the program; you will need to determine if you can still access the current rebate program. Home energy evaluations are encouraged for a number of reasons; however, in some cases approval is granted without one. Contact EcoSave Coordinator for approval. For more information, please call 250-352-8132.

16. How do I apply?: Applications are completed online at https://forms.office.com/r/mi7iTyLey1

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Election FAQs

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1. What are the qualifications to vote?

In order to vote, a person must be:

18 years old or older; and
A Canadian citizen; and
A resident of BC for at least 6 months immediately before the day of registration, and
A resident of the City of Nelson OR an owner of property in the City of Nelson at least 30 days immediately before the day of registration; and.
Must not be disqualified by any enactment from voting in a Local Government Election or otherwise disqualified by law (currently incarcerated or having been convicted of election offenses).

2. What is a RESIDENT elector?

A person is a resident of the municipality where the person lives. To answer the question, "Where do I live?" refer first to the address given on the driver’s license and on Income tax statements. It is also the place where one would register minor children for school.
A person may not be resident in more than one municipality at a time.
A person does not cease to be a resident by leaving for temporary purposes (ie. vacation, school).
A resident does not have to own property. A resident may be a renter.

3. What is a NON-RESIDENT elector?

A person is a non-resident property elector if they do not live in the municipality but instead own property in the municipality.

4. What if I own my property with other people?: Only one of the owners may vote on behalf of the property as a Non-resident property elector. If the property is owned by more than one person, the majority of owners have to decide which of them wilt be voting on behalf of the property and complete the Consent form.

5. Why do non-resident property electors need to provide a copy of their land title?: The land title proves both ownership and identifies how many people are on title. If there are more than one person on title, a written consent is required to designate one of the owners as the voter.

6. Can Landed Immigrants vote?: No, you must be a Canadian Citizen to vote.

7. Can people living on First Nation/lndian lands vote?: Yes, if the requirements of a resident or non-resident elector are met.

8. Is voting by Proxy permitted?: No.

9. If a person owns more than one property, can they vote once for each property?: No. No person may vote more than one time in any election.

10. Is there a corporate vote? (i.e. Can someone vote in the name of the business they own or for property owned by a corporation?): No. Only people can vote.

11. What are the penalties for not following election laws?

Anyone who commits an election offence, such as voting more than once or signing a false statement, is liable to a fine of up to $5,000 and up to one year in prison.
Anyone convicted of a more serious election offence, such as vote buying or intimidation could be subject to a fine of up to $10,000 and two years in prison.
They may also be prohibited from holding office and voting in local government elections for up to six years.

12. Who enforces general local election rules?

The police are responsible for investigating alleged election offences, and the Courts are responsible for adjudicating allegations, making decisions and imposing penalties.
The Chief Election Officer has limited authority to enforce election rules, such as the authority to challenge the nomination of a candidate or the eligibility of an elector in the Courts, and to maintain order at voting places. The Chief Election Officer does not investigate alleged election offences or administer penalties.

13. Can I have a translator help me vote?: Yes. The person translating for you must sign a solemn declaration before providing any assistance. Speak to the presiding election official at the voting place for further information.

14. Can I take someone into the voting booth to help me?

Yes. If you need assistance, an election official may assist you to vote. If you are caring for someone (e.g. a child or elderly relative) at the time you cast your ballot, the presiding election official may allow you to have that person in the booth with you.
Anyone providing assistance to another elector is required to sign a solemn declaration before providing any assistance. Speak to the presiding election official at the voting place for further information.

15. Am I allowed to assist someone to vote who has a physical disability or other difficulty?: Yes. You must sign a written statement and also sign a solemn declaration in order to assist someone to vote. Speak to the presiding election official at the voting place for further information.

16. What can I do if I believe someone has committed an election offence?: If you believe someone has committed an election offence, contact your local police. The police are responsible for conducting an investigation and recommending to Crown counsel whether charges should be laid. Election offences are prosecuted through the judicial system. The Chief Election Officer does not investigate alleged election offences.

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Fire & Rescue Services FAQs

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1. What number do I call if I need to talk to the Fire Department, but it's not an emergency?: Call 250-352-3103 to reach our office. We have someone answering the phones 24 hours a day. If you have any questions or concerns, give us a call at 250-352-3103.

2. Is backyard burning allowed? I have branches and yard waste I want to get rid of.

Generally, no, backyard burning is not allowed. At the discretion of the Fire Chief, however, a brief period of time may be opened up to the citizens to participate in a limited backyard burn, usually in spring. Intended to mitigate build-up of hard to remove fuel, it is not a guaranteed annual occurrence.

When backyard burning is allowed, citizens must come to the Fire Hall to apply for a temporary burn permit. Burning without a permit may result in a fine or a fee for service. Applicants must meet certain basic safety and burn material requirements prior to a permit being issued to an address. Once a permit has been issued, owners must call the fire hall prior to lighting their pile of yard debris. This helps establish if the day’s conditions are favourable for burning, and helps avoid the arrival of a fire truck to your address. There is a $10 fee for the permit, payable by cash or cheque at the fire hall.

For more information, please call 250-352-3103.

3. My smoke alarm “chirps,” what should I do?: Look at your owner's manual. Usually this is the sign of a weak battery. For more information, please call 250-352-3103.

4. I’d like to have a campfire in my backyard (or light my portable fireplace). Is this permitted?

This time the answer is "No, with exceptions."

Generally, fires outside a dwelling are not allowed in the city, including backyard campfires and backyard fireplaces. Camp fires are not permitted, nor are fires in “chimineas” and other portable fireplaces. The exceptions are CSA-approved appliances which have been cleared by the Fire Chief. To achieve this clearance, first ensure that the appliance bears the CSA mark of approval and then contact the fire hall.

For more information, please call 250-352-3103.

5. My smoke alarm goes off for no reason. Why?: Often the cause of these false alarms is spiders and insects in the detectors. Fruit flies are notorious for getting into the detectors. Use a vacuum to remove them. You may need to do this several times a year. For more information, please call 250-352-3103.

6. Do I need to contact you to install a wood stove or fireplace?: No. You should contact the City of Nelson's Building Department regarding installation guidelines for wood burning stoves and fireplaces.

7. Is the Fire Department involved in the removal of heating oil tanks?: No. Go to the BC Ministry of the Environment website for more information.

8. Am I allowed to use fireworks in the city?: Fireworks are only permitted in the City of Nelson when used under the direction of a federally certified Display Fireworks Supervisor, and as permitted by the Fire Chief. Even the lighting small, family-sized fireworks is not allowed within city limits. In Nelson, fireworks have been known to cause serious personal harm and even house fires. If you want to see fireworks, Nelson's firefighters put on a professional show for the entire city's enjoyment every Canada Day (July 1st). For more information, please call 250-352-3103.

9. Why do I sometimes get connected to the Fire Hall when I dial Nelson Hydro, Public Works, City Hall or Nelson Police Department?: After regular work hours we answer the phones for certain City departments. If a call out to Public Works or Nelson Hydro is required, for instance, we dispatch them to the scene. In the case of Nelson City Police, when their phone lines are all in use the overflow is channeled to the fire hall's phones. For more information, please call 250-352-3103.

10. Do you have any openings for auxiliary or career firefighters? Are you accepting applications?: Check the Recruitment section of our site, or look for advertisements in the local newspapers. You are always welcome to call the fire hall at 250-352-3103 or come by to ask more questions about qualification requirements.

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Laneway House Design Competition - Submission Q&A

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1. Does the signed Entrance Form needs to be sent to you earlier or submitted together with the competition materials at the 1st round deadline date of September 2, 2019?: No, not earlier. They can and should be submitted together, at the same time with the competition materials, by September 2^nd. There is no need for this competition to register prior to submission.

2. Are alternative foundations acceptable?: Yes, alternatives to conventional concrete foundations (provided that they satisfy the BC Building Code) could help win more points, for example, on eco-design (if it can be demonstrated that the carbon footprint is lower) and on construction affordability.

3. Are the submitted drawings to be of mass models of different design configurations that fit the different lot and topography configurations?: Yes, that is highly encouraged to demonstrate your achievement of the evaluation criterion of adaptability to different sites. The successful designs are to be flexible and adaptable to different lot configurations and topographies of City of Nelson.

4. What is the typical size of lots, i.e. width and length, suitable for laneway houses in Nelson? What are the typical zoning restrictions, i.e. height and setbacks, for residential zones?

Lot depth is typically 120 ft. and width is often 50 to 75 feet, but we don’t have quite the same ‘typical’ lot width or configuration as other cities, which you can see by looking at the cadastral map layer (go to www.bcassessment.ca and start poking around; try 418 Robson St, 711 Regent St, or 1808 Fort Sheppard for example).

Most of the city is R1-zoned. The neighbourhood next to the downtown is zoned R3 for higher density and relaxed setback/lot coverage requirements. These are the only two zones to consider for this competition. The complete zoning bylaw and interactive webmap can be found at www.nelson.ca/zoning.

The height and setback restrictions are contained in the LWH guide at www.nelson.ca/lwh_guide/

For new single-family (principal) homes in the R1 zone:

Lot coverage: 35% (and a min. of 30% of the lot must be permeable)
Setbacks: 4.5m front and rear, 1.5m for side lot lines
Height: 10 metres
The required parking (2 spaces for a principal home, 1 for a suite or laneway house, to a maximum of 3 spaces required) can be sited anywhere on the lot (front or back), with no requirement to be paved, covered, uncovered, etc.

5. Are (semi-)covered carports included in the building footprint calculation? At which point are eaves/ roof overhangs exempt from the building footprint calculation?

Yes, any covered portion of the carport is included in the footprint calculation.

Eaves and roof overhangs are excluded from building footprint calculations, unless that overhang happens to be a carport.

6. Are design teams allowed to submit more than one design?: There doesn’t appear to be any restriction on the number of entries in the contest rules, therefore yes, we will accept multiple submissions.

7. Specific first-round submission format expectations: You state "A design board....including high-level specifications ..."

Question:

You state "A design board....including high-level specifications indicating materials used, compliance with zoning, the City's laneway house design guidelines, the BC Building Code..." for the First Round, but in the Second Round (e) is where you ask for "Specifications/stats indicating compliance with zoning, the City's laneway housing design guidelines, the BC Building Code, and other relevant information" again.

Therefore, what is the expected level of specificity in the first round? Further, is there a limit on the number of pages to be submitted? Is all information meant to be compiled on one 11x17 design board, including the written description and the minimum 1 exterior design perspective? Is there a maximum number of sheets/pages that can be submitted? Lastly, is there an expectation to submit based on various site conditions and zoning (R1 and R3?)

Answer:

Specificity for round one: by “high-level” we mean confirmation that it meets the building code (if not, how so). For zoning: key statistics (height, building footprint, gross floor area). For the design regulations, confirmation that they are met and any necessary explanation where it may not be obvious that they are met and/or jot-points providing basic details on how more abstract concepts are met (e.g. neighbour privacy, sustainability, visual interest).
Length: it is all to fit onto the design board, except that the written description (point 5.d; between 200-1,000 words) will be separate from the design board. There is no minimum or maximum text for the design board.
Zoning: as stated in point 1 of the design parameters on page 5, just R1 should be taken into account. As per point 7(c) and evaluation criterion #4, yes, various adaptability to the site conditions that are typical for Nelson (esp. topography) is expected.

8. At what point will you determine whether you have enough submissions go move forward vs extending the contest deadline in the hopes of garnering more submissions?: We expect most people to submit at the last minute, on September 2^nd, therefore that decision would be made on September 3^rd. Based on the number of inquiries, I would be surprised if we felt we needed to extend the deadline, but of course we cannot close that door quite yet.

9. Is an eave/roof overhang over entrances ...

Is an eave/roof overhang over entrances/porches/steps/patios/decks under 0.6m from grade part of the building footprint?

No, they are not part of the building footprint. In fact, the building footprint excludes eaves, open air porches, balconies, open air decks, and exterior stairways altogether, regardless of height (see definition of “building footprint” in the Zoning Bylaw).

10. Would you kindly clarify if this is an AIBC sanctioned “competition”?: AIBC (Architectural Institute of British Columbia) has, in writing, reviewed this competition and approves it for participation by its members, as well as designers.

11. Gross floor area, registration form, and image submission ...

Questions:

01. What height of a sloped ceiling is consider to be included in the "Gross floor area"?

02. How, and when, do competitors "complete and sign the entrance and declaration of ownership and rights form"?

03. Also, can you please clarify your posted answer (2nd bullet) to question #7 online?

Your answer states:

"Length: it is all to fit onto the design board, except that the written description..."

However, under Submission Requirements and Rules; 5c states:

"In addition to inclusion in a design board, any images shall be submitted separately in .jpeg or similar format; one version high-resolution and another low-resolution version that is easier to email."

The word "images" is plural.

This rule seems to allow additional images and pages to be submitted. If so, is there a limit?

Answers:

Gross floor area: the definition thereof in the Zoning Bylaw excludes crawl spaces, subdecks, carports, and parking garages from counting towards GFA. The minimum ceiling height is 1.95 metres. Below that, it is considered a crawl space.

The entrance form is to be submitted with the first-round submission, thus before September 2^nd.

Apologies for the confusion. All images submitted are to fit onto the design board and be included on the design board. We are simply asking that you send along those same images in JPEG format, as well.

12. Design boards, Step Code, minimum height, modifications ...

Is the 11x17 ‘design board’ strictly a 1 page document, or can there be multiple design boards?

How should the written statement be submitted with the submission, as it is to be separate from the 11x17 ‘design board’?

Design Goals of Sustainability: In respects to BC step-code; “To comply with the BC Energy Step Code, builders must use energy modelling software and on-site testing to demonstrate that both their design and the constructed building meet the requirements of the BC Energy Step Code.”
1. What are these specific softwares
2. Are these softwares required for the competition
3. Citing: https://www2.gov.bc.ca/gov/content/industry/construction-industry/building-codes-standards/energy-efficiency/energy-step-code
What is the minimum height of a laneway house?

1. Max: 5.8m
2. Max above garage house: 6.m
3. Building footprint considerations for over 4.5m
4. Building footprint considerations for under 4.5m
5. No reference of minimum height in building how-to guide
Lot area vs. lot coverage?

1. Generally building footprint should not exceed 8% of lot area
2. When adding LWH max lot coverage of your property must be between 35% and 40%
Is a parking spot(s) required to be shown on the site plan? As per the City of Nelson Laneway House Guide, ‘In general, a laneway house requires one additional parking space over and above the parking requirements for the existing house.’
Can the shape of the 1^st round proposal be altered in the 2^nd round of submissions, as long as the original intent of the proposal is maintained?
Above-garage residences; is this ‘on top of’ existing garages or in addition to all existing structures on site?

Just one design board for the first round.
Yes, the written description (between 200 and 1,000 words) is to be separated from the 11x17 design board.
The City of Nelson has adopted Step 1 of the Step Code, and it should be expected that over the lifespan of the winning designs, that at least Step 3 will be adopted. Additionally, the competition itself favours designs that have the ability to meet higher steps. How the Step Code is operationalised is a provincial matter, not municipal. Energy advisors (https://energystepcode.ca/energy-advisors/) are the type of professional retained to model a project. We recommend reading some of the guides on the provincial website (https://energystepcode.ca/for-industry/).

For the purposes of the competition, there is no requirement to use any specific software, but entrants do need to have a basis for believing that their design will be capable of achieving a given step post-construction.

According to the Canadian Home Builders’ Association director, the one Nelson-based energy advisor can be contacted here: www.3westbec.com .
There is no minimum height, although they of course have to meet the BC Building Code’s minimum ceiling height (2.1m).
Sorry for the confusion. In those two sentences, lot area has the same meaning as lot coverage.
No. If your design does not incorporate built-in parking such as a garage, there is no advantage or disadvantage to including it on a site plan.
Possibly. The Call for Submissions states that second-round submissions can include “updated first-round contents, if necessary”. The Design Review Panel is permitted to provide feedback to those entering the first round, so that would certainly be a valid reason to make modifications. We would advise you to be cautious in any changes that might not sit well with the Design Review Panel.
“Above-Garage Suites” are a subcategory of “Laneway Houses”. They can be existing or can be built new as an above-garage suite. Note that the definition in the Zoning Bylaw doesn’t in fact limit the suite to being “above” the parking area. Due to topography, Nelson has at least one example of a structure approved as an “above-garage suite” that is actually an “above-suite garage”. Theoretically, there could be both a garage and an above-garage suite on a property, as long as lot coverage is respected.

13. Local Entries

On page 4 of the brief it notes that one of the top three prizes will be designated to a local submission. Does this mean that local entries are preferred or are required for the competition award to move forward? Are other teams from out of province welcome to submit or is this intended to be a regional competition?

Entrants from across Canada are welcome to participate. The paragraph you are referencing says that if there are at least three entrants from the region, then the Design Review Panel will be “expected to” designate at least one regional entrant. Therefore, the competition does not require any local entries, but if there are multiple local entries, assuming that they are quality entries, the Design Review Panel will be encouraged to give one of them extra consideration. It would be inaccurate to state that local entries are preferred. Ultimately, the Design Review Panel has discretion and is not required to aware a prize locally.

14. Questions on drawing types

Would it be possible to include diagrams on either the design panel or with the written description to illustrate the concept?
Would a 3-D isometric drawing, that is a bird's eye view, be acceptable as a perspective drawing? This kind of drawing can show more of the site.
There is no mention of sections for either First Round or Second Round submissions. Sections are a useful was to illustrate space, height, relationships, etc. Could sections be included in the Second Round?

On the design board, yes.
Yes, absolutely. Section 5(b) of the first round submission requirements is quite open to any kind of drawing or rendering, as you see fit.
As you point out, we did not require them, but yes they could certainly be included.

15. Evaluation criteria, costs, and floor plans

Page two of the Call for Submissions states that first round submissions will be evaluated based on "concept, costs, performance, and design interest." Will these four criteria have a weighted value for each or are they general in nature?
If costs are evaluated to determine winners, especially in the first stage, how will costs be verified? Affordability may be easier to quantify in round two once designs and materials are more precisely established but how so in round one?
Page two also says only exterior drawings are required for round one. Can floor plans also be submitted?
Is the submission to include only one 11x17 design board or can there be multiple 11x17's?Can they be submitted in either landscape or portrait format?

The sentence you are pointing to is not the evaluation rubric; just a mere introduction/summary. Please instead refer to the last page of the Call for Submissions to see the evaluation criteria. Each will be given equal weight.
Indeed, in round one we do not expect to verify or audit costs. Rather, it is up to entrants to convincingly articulate how the “Affordability” evaluation criterion is being met. What does the design do to keep both construction and ongoing upkeep costs relatively low? Numbers and percentages may be included, if desired. The Design Review Panel may choose to direct specific feedback or questions to those entrants who continue on to the second round.
In round one, you are limited to the one design board to be able to include drawings. You are free to include floor plans if you so choose, but not to the detriment of clearing representing the exterior and building envelope.
Only one design board per entry. Landscape or portrait.

16. Inclusion of technical details; site selection ...

One of the requirements is to have a presentation board of 11 x 17 for showing the design. We were curious if we also provide a pamphlet of more of the technical details like building code, Bylaw, Step Code, etc. We feel that if we provide all this text information on a design board it will really draw out the impact of what we want to do.
For the site, is it required to choose a specific site in Nelson? We are just choosing a typical 50' x 120' lot in an R1 Zone.

Unfortunately, for the first round, it is necessary to contain your submission to the design board and the 200-1,000-word written description. That kind of pamphlet can be included in the second round. In this first round, the Design Review Panel is not seeking too many technical details, but rather, reassuring the Panel that the concept is technically feasible and meets the evaluation criteria. It is important to communicate the impact of what you want to do, but it will be necessary (at this stage) to focus on key highlights.
There is no requirement to choose a specific site. What’s important is to design to maximise the design’s applicability to as many lot configurations as possible.

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Nelson Hydro FAQs

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1. Moving in, moving out: what do I do?

To have the electrical service at the address you are moving into transferred into your name, to have your account transferred from your existing location to the new location, or to close your account call a Nelson Hydro Customer Service Representative at 250-352-8206 Monday to Friday, 8:30 a.m. to 4:30 p.m., or you can come directly to City Hall, or you can start the process online.

If terminating an account, please allow three working days' notice in advance of the date you want the service to cease. If the termination of service needs to involve removing electrical lines from a mobile home or building, please advise Nelson Hydro (the process may take longer).

Please note: An account is automatically terminated when an application for a new account is received from a new customer for that address. The registered customer is liable for all outstanding charges until the account is terminated. For more information, please call 250-352-8206.

2. How much advance notice do I need to open, close or transfer an account?: Please provide as much advance notice as possible so that a meter reader can take readings at your old and new addresses and your closing and opening bills will accurately reflect your usage. Premises may be assumed to be vacant and subject to disconnection if we have not received an application for service. For more information, please call 250-352-8206.

3. New house construction or electrical service upgrade: where do I start?

Contact Nelson Hydro at 250-352-8240, Monday to Friday 7 a.m. to 3 p.m. to apply for a new service or an upgrade. You will need to enlist the services of a licensed electrical contractor. Your contractor can call Nelson Hydro on your behalf, or you can call directly. All required permits and payments must be received by Nelson Hydro before a connection can occur.

For first-time electrical service to a vacant lot, a site visit is necessary. Before any construction can begin, all permits, payments and required easements or rights-of-way must be in place.

Please note: Your legal land description can be found in the land title, mortgage papers or tax assessment information. If you rent the property, this information can be found on your lease agreement. Contact your landlord or check with City Hall if you are unable to find your legal land description.

For more information, please visit Electric Services.

4. How often am I billed, and how do I pay?

There are three simple ways to pay your bill:

Pre-Authorized Payment (PAP) from your bank account on the first or fifteenth of each month, customers can make payments based on actual usage, or an amount based on an average of consumption over the last twelve months
Through regular online banking
In person at City Hall

If payments are not received on time, penalties will be applied. If your payment is not received within 30 days, you will receive an Overdue Notice with a penalty. If payment has not been received after 45 days from the initial bill, a Disconnect Final Notice will be sent, which allows for payment to be made within 5 days. If payment is still not received at this point, service will be disconnected.

All City of Nelson Hydro meters are read bimonthly. With close to 10,000 meters in the city, the reading of the meters is done in cycles. The number of days in your billing period may vary based on these cycles. Each billing period will be roughly 60 days and you will receive your bill approximately one week after your reading has been taken. If you believe that there may be issues with your reading, please contact a Nelson Hydro Customer Service Representative at 250-352-8206, Monday to Friday from 8:30 a.m. to 4:30 p.m.

5. What causes power outages, and will I be notified?

Power outages may be planned or unplanned. For safety reasons, there are occasions when Nelson Hydro must turn off the power intentionally in certain areas where construction, system upgrades, repairs and vegetation management are taking place. These outages are kept to a minimum and communicated in advance to minimize the impact on customers. Sign up for digital notifications here.

Unplanned power outages can happen for a variety of reasons, such as bad weather, motor vehicle accidents and even animals interfering with the equipment. Weather-related outages which include wind, snow and trees falling on lines are the most common sources of unplanned power outages in the Kootenays. Depending on the cause, some can be restored very quickly, while others can last a few hours or even a few days in the event of a major storm or emergency.

To report a power outage or get the current outage status please call 1- 877-324-9376. This toll-free line is available 24 hours a day, 7 days a week, 365 days a year.

6. What do I do if the power goes out?

First, verify that your whole house is out of power. You may have only blown a fuse or tripped a circuit breaker and need to check your service panel. Check to see if nearby streetlights are off, or find out if your neighbours are out of power.

If you have verified that the outage is not related to your own power source, turn off or disconnect any appliances you were using when the outage occurred. Leave one light on so you will know when power has been restored.

To learn more contact Nelson Hydro 24-hour toll-free at 877-324-9376 (877-32-HYDRO) for status updates.

7. What do I need to know about trees, branches, and power?

Trees sometimes pose a danger to power lines and to our customers, and Nelson Hydro maintains a three-metre clearance from primary distribution power lines for public safety by removing or trimming trees as necessary.

Nelson Hydro does not trim around service lines to homes, which is the customer’s responsibility. You can hire a licensed arborist, or you can do the work yourself. You must contact Nelson Hydro and communications companies (such as phone and cable) to drop the service lines while the work is being done. Contact Nelson Hydro 250-352-8240 between 7 a.m. and 3 p.m.

8. Electrical emergency and safety: what should I know?

Downed or Dangling Lines

Stay at least 10 metres away from the downed power line. Watch for conductive materials like fences and secure the area. Do not touch or go near the wire; even if it is on the ground, it may still be live and could kill you. Contact Nelson Hydro (24-hour toll-free) at 877-324-9376 (877-32-HYDRO).

Electrical Substations & Warning Signs

Nelson Hydro Substations contain high voltage equipment of up to 63,000 volts. Even much lower voltages can jump through the air and reach you. Contact with high-voltage electricity can result in injury or death.

9. I want to locate the buried wires and electrical cables on my property. What should I do?: Knowing where these buried lines are before you dig can avert a major catastrophe. If you are planning a project that involves excavation near buried electrical cables, call BC One Call at 1-800-474-6886 to confirm the location of all underground utility services at your construction site. You must also contact City Operations to have water, sanitary and storm sewers located within the city limits.

10. What should I do if I damaged an electrical cable while I was working in my yard?: Never touch the cable even if you think you have not caused any damage. Contact Nelson Hydro immediately (24-hour toll-free) at 877-324-9376 (877-32-HYDRO).

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Nelson Hydro Online Account Portal FAQs

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1. Where can I find my Customer and Account number on my Nelson Hydro bill?

You can find your Customer and Account number on the top right corner of your hydro bill. The “Account Number” is the first 8 digits and the “Customer Number” is the 6 digits after the dash.

2. Will I still get a paper copy of my hydro bill when I sign up for account access through the online portal?

When you first register for the online portal, the account number you use will be your primary account and will automatically be set to “paperless” billing. If you have multiple accounts, registering your primary account will not change the billing option for your secondary accounts.

You will need to use the Manage Account ¹ screen to change paper or paperless billing options ² for all your accounts.

3. I have multiple accounts. How do I make them all paperless billing?

You can use the Manage Account screen¹ to change paper or paperless billing options² for all your accounts.

hydrooo

4. Can I pay my hydro bill without registering for or logging into my online account?

Yes, you can pay your bill using “Pay My Bill” ¹ or “Pay Now” ² links on the homepage of the Hydro portal. You do not need to register your account or sign in to pay your hydro bill. After you select Pay My Bill you will be required to enter your Customer³ and Account ⁴ numbers which you can find on the top right-hand side of your hydro bill. You will then be directed to a secure payment website to finish the payment process.

5. Why can’t I see or download all of my hydro bills?

You will only be able to view hydro E-bills for your online registered accounts that have the “paperless” billing option selected. Bills that are created and sent as “paper” bills, either before or after registering the account, will not be available for viewing, downloading or printing on the online portal. On the Billing ¹ screen, if a “paperless” bill is available for download, there will be a download link in the eBill column ².

6. I am on a Pre-Authorized Payment Plan with Nelson Hydro. Will signing up for online account access affect my payment plan?

No, signing up for hydroportal.nelson.ca will not change any of your current payment plans. If you are set up for Pre-Authorized Payments you can see what type of plan you are on as well as your next payment amount and draw date on the Transactions ¹ screen. This information is presented in the blue box ² located above the transaction records. If you would like to change your payment options please contact a Nelson Hydro Customer Service Representative.

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7. Why am I having trouble viewing hydroportal.nelson.ca website?

Quite often website problems are due to unsupported or older web browsers. If you have trouble viewing a webpage, or the webpage doesn’t present information properly, please try using a different web browser. We suggest trying the latest version of one of these: Microsoft Edge, Mozilla Firefox or Google Chrome.

If you have any further questions or concerns, please give our Customer Service Representatives a call at 250-352-8206 and we will be happy to assist you.

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Nelson Hydro Rates FAQs

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1. What is a COSA?: The COSA (Cost of Service Analysis) study is an intensive review to ensure that each customer class both urban and rural is paying its share of each service provided. This review looked at the hydro rates and services in detail and recommended an adjustment to rural rates in order to cover the additional costs incurred to provide service to these areas. Based on the 2019 data, Nelson Hydro collects less from rural customers than it costs to service the rural areas. Nelson Hydro has also filed a Rate Design Application with the COSA requesting the BC Utilities Commission (BCUC) approval to increase rural residential rates. You can find the report submitted here.

2. How are rates set?: The City of Nelson Mayor and Council approve rates for the Nelson Hydro Urban Service Area and provide overall governance to the utility as a whole. Urban means areas within the City of Nelson. The British Columbia Utilities Commission (BCUC) approves rates and rate-setting principles for the Nelson Hydro Rural Service Areas. Rural means areas outside of the municipal boundary and within the Regional District of Central Kootenay. For more information click here.

3. What are the benefits of a city-owned utility?

Nelson Hydro was established in 1892 and expanded to service rural area customers in 1922.

Revenue and profits go directly back to the City of Nelson to provide safe, reliable electricity at a lower cost than the alternative of FortisBC. It also funds ongoing capital improvements such as the construction of the submarine cable connection for Harrop and at Lakeside to the Northshore, and into those many services that both rural and city residents enjoy such as parks, arts, and heritage street lights in the downtown.

4. Why does electricity cost more for rural customers?

There are 25 kilometres of transmission lines, 233 kilometres of distribution lines, and more than 5,000 power poles in the rural service area, more than double what is in the City. Therefore, it takes more resources to supply safe, reliable power to our rural customers than to our City of Nelson customers.

Our extensive Vegetation Management Program works year-round to reduce the impact of fallen trees and branches during windstorms. In the past 4 years, we have spent $2.6 million, 86% of which was in the rural areas. This in turn reduces power losses and the cost to repair, as well as safety.

5. How much will my bill be?

Rates for our customers vary, depending on their use. For example, homes that have access to natural gas for heating would have a lower electricity bill than those that use electricity for heating.

Based on an average use of 2,300 kWh of electricity bimonthly, a rural residential customer’s electric bill was $273.17 bimonthly in 2022. In 2023, this same customer’s bill would be $300.17 bimonthly. That is about $4.93 per day.

6. Can I reduce my power bill?

Yes! By reducing your energy use, you not only lower your hydro bill, but also reduce the amount of power Nelson Hydro needs to purchase. Lower energy use benefits everyone.

Check out the Energy Retrofit Program for energy-saving tips, energy evaluations, energy consumption monitors, infrared camera kits, and an infrared heat map of your home and learn how to save 30% and more on your energy bills. By using less energy, your personal impact on climate change is lessened.

7. How do our rates compare with our neighbours?

8. What about the proposed rate of return? How do you benefit?

Nelson Hydro is proposing that rural rates reflect a true Cost of Service model that is standard for other regulated utilities such as FortisBC. Like all utility companies, this includes a rate of return as a way to generate revenue and a way for investors to make a return on their investment. For Nelson Hydro, the City of Nelson is the investor, as the owner of the electrical assets. Unlike a private utility, this return on investment doesn’t go into the pockets of an external investor, but rather it is re-invested in the community. It pays for things like parks, arts, the heritage street lights in the downtown, all for the benefit of everyone who lives, works or plays in and around the City.

With no industrial tax base and taxation only coming from residential and small commercial businesses, these things simply would not be provided at today’s levels if the City of Nelson was not making this return.

9. How have rural rates compared to city rates over time?

Rates have always been higher in the rural area for commercial and street light customers as compared to the City of Nelson. The rural residential rates were also higher for almost 75 years until 1995 when City Council chose to raise city rates to equal rural residential rates to generate additional funds to begin a long-term capital renewal program.

This was at a time when the cross arms on the Hydro poles that hold up the live wires, were literally falling off the poles and lying on the street in the city. The increase in 1995 was meant to be a temporary increase, but the need for capital renewal funds necessitated City Councils to continue with these higher city rates to generate those needed funds. The impact of the capital program on rates in both the City and Rural areas was not quantifiable until the COSA was completed.

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Organic Waste Diversion FAQs

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1. Why is Nelson developing this program?: The City does not currently have an organics program. Staff conducted a feasibility study incorporating data from the small initial pilot project results from 2020 and regional data to compare it to conventional wet organic curbside collection. This study found that a residential pre-treated organics program has the potential to be less expensive, divert more waste and reduce more greenhouse gas emissions. Our 2023 study on the initial roll-out of the program will verify these projections.

2. When will the program begin?

We're excited to announce that the program launch is underway! To ensure a seamless transition for everyone, the implementation will occur in phases. While we don't have an exact timeline for the complete distribution, our goal is to provide residents with their appliances to start diverting household food waste as soon as possible.

The first phase of the program roll-out is set to begin in the summer of 2023. We will start by distributing appliances to Early Adopters and then to the pilot neighbourhood in Fairview. This phased approach allows us to refine the program based on valuable feedback and experiences from participants.

3. Why pre-treat organics?: Pre-treatment is an alternative method to a weekly curbside organics collection program. Pre-treatment works by mashing and dehydrating household food waste and produces a dry and odor-free soil amendment that is ~90% less in weight and volume. Pre-treatment is easy to store and requires fewer collection days than other curbside programs. By pre-treating organic food waste, we can reduce problematic wildlife encounters. Through this program, the City will be able to eliminate most food waste from the waste stream as part of the City's goal of becoming a model Bear Smart community.

4. Will I own my appliance?

The City of Nelson owns the FoodCycler™ appliance, as stated in a bylaw amendment presented to City Council. The bylaw encourages proper use and care of the appliance, which will be registered to the user and civic address. When a resident moves, the appliance stays at the property unless authorized by the program, and residents must inform the program when they move in or out. Removing the appliance or misusing it may result in replacement costs for the registered user. This bylaw was created to prevent FoodCycler™ appliances from leaving the community and to promote responsible use to maximize diversion rates and avoid unnecessary replacement costs.

Both homeowners and tenants are eligible for the program. This bylaw applies to both.

See the Waste Management and Wildlife Attractant Bylaw No. 3198 (2011) for more information.

5. Who is eligible?

All residents living in single-family homes within Nelson's city limits will be eligible to participate in the organics diversion program however the rollout will take place in phases. Select Multi-family buildings (buildings with more than 10 dwellings) will be contacted to participate in the program.

If you are interested in receiving a unit prior to the rollout, please click here to sign up.

6. I have registered as an Early Adopter, when will I receive my appliance?: We will contact Early Adopters directly to schedule a date and time to pick up your FoodCycler appliance. When you are contacted, you will be able to select a booking time for your pick-up, and you will be notified of your pick-up location.

7. Accessibility: I use a mobility device or have other accessibility requirements. How can I receive my FoodCycler appliance?

We have designed our program with accessibility in mind. We have several options for you to get you set up with your appliance. Appliance pick-up events will take place at a City of Nelson facility with an access ramp to the main door. Registration tables and appliances will be on the first floor of the building, and staff can assist residents with carrying their appliances to a vehicle. Please note, a video tutorial will be displayed on the upper floor of the building, which is accessible only by stairs or chair-lift. If you would like to attend a pick-up event, and the second floor is not accessible to you, please let us know at the time of booking.

Residents requiring accommodation can schedule a home drop-off of their appliance. Program staff will deliver an appliance and educational materials, and assist with appliance setup if needed.

For other program accessibility inquiries, please contact organics@nelson.ca

8. What are the anticipated program benefits?

Less expensive than weekly wet curbside collections
Easy household waste management, no more smelly and heavy garbage
Significant emissions reductions, avoided methane in the landfill, and fewer collections
Saving space in the landfill
Soil amendment can be used on-site
Enhance local gardens and greenspaces
Reduce problematic wildlife encounters
Research innovative solutions to waste management
Local employment in green jobs

9. How is this program financed?

In creating a first-of-its-kind program, the City is in a unique position to obtain grant funding for the pre-treated organics program. The City has secured roughly $700 000 in grants to support this program from funders such as Environment and Climate Change Canada, Columbia Basin Trust, and the Federation of Canadian Municipalities. The remaining costs will be covered by the City’s Resource Recovery fund which is built from residents’ annual waste collection fee and garbage tag fees.

Once the pilot of 1,600 units is proven successful, additional funding will be considered and the City will be in an excellent position to pursue other grant funding opportunities for this program.

10. What is a pre-treatment appliance? What does it do?: A pre-treatment appliance is an in-home clean technology that transforms food waste into a natural soil amendment. About the size of a bread maker, pre-treatment appliances pulverize and dehydrate food scraps breaking them down in a matter of hours. The weight and volume of food scraps are reduced by ~90%, leaving users with dry material that is easy to store and can be used in backyard gardening or collected by the City.

11. Is this program sustainable?

Council is launching this program with circularity and sustainability in mind. Through the purchasing process, both the City and the manufacturer have committed to sustainable practices throughout the span of the program. This includes:

Comprehensive lifecycle analysis (evaluation of the environmental impact of the product)
Mandatory sustainability criteria built into the RFP process
Post-consumer responsibility
Overall emissions reductions considering embodied carbon embedded within the appliances and bins
Engaging with local retailers to supply accessories.
Local repair program
Refillable carbon filters
Modular design, so when one part needs to be replaced you don't need to discard the entire appliance

12. Will organics be collected?

The program will pilot Drop-Off Locations for pre-treated organics only. Because of the versatility of the soil amendment, we still have much to learn about residents need for collections.

Organics collected in the Drop-Off Location will be taken to the Regional Compost Facility in Salmo where it will undergo aerobic digestion and make Class A Compost.

13. What is the brand of appliance?: FoodCycler Sciences (FCS) has been awarded a contract through a successful public bidding process. FCS has incorporated feedback from the initial pilot and has redesigned its product. The new version is the Maestro, it comes with a 7-year warranty, a larger capacity (5L), and a full list of food waste that it can process, to see what it looks like and more details, click here.

14. How much energy does the appliance consume?

Each cycle consumes approximately 1.5 kWh - this is roughly equivalent to having a desktop computer running for the same amount of time as the cycle. Residents can expect to use 1kWh for every kilogram of food waste processed.

In Nelson using the FoodCycler regularly should not cost you more than $2 per month. The FoodCycler is comparable in CO2e emissions to central composting (before transportation emissions) and backyard composting (if done correctly). FoodCycler offers a >95% reduction in CO2e compared to sending food waste to landfill.

In addition, the City is powered by clean, hydro-electric power generated from Nelson Hydro’s Bonnington Dam power plant.

15. Is the soil amendment safe to use in my home garden?: One of the benefits of this program is the access it gives residents to a nutrient-rich soil amendment. It is important to note that although the amendment is partially decomposed, it still needs to mature and does not have the same characteristics as finished compost. FoodCycler recommends the user add it directly to their soil a few weeks before planting or further process it in a well-managed backyard compost system. Detailed instructions can be found in your Program Guide. If you would like more information on the end product of the pre-treatment appliance, please click here.

16. How will I learn how to use the FoodCycler?

Each resident will be provided training and educational material upon pick-up. The training will show residents how to set up and use their appliance, access the program and store/use the nutrient-rich soil amendment.

17. How does the appliance minimize odors?: The appliance has a refillable carbon filter to ensure that the smell doesn't bother your household. Once processed the user is left with an almost odorless soil amendment that is much easier to deal with than wet food waste.

18. I'm moving or switching tenants in my rental, what do I do with my FoodCycler?: This program detail is currently under development. Please check back for updates as we progress.

19. How long will my filters last? How do I replace my filter?

The filter will need to be refilled every 3-6 months (depending on use) or approximately 500 cycle hours (whichever comes first).

The FoodCycler™ uses refillable carbon filters to neutralize odours while processing food waste. If your appliance notifies you that a filter change is needed or if you begin to notice odour, follow the instructions on page 8 in the FoodCycler™ Manual or watch the Program Tutorial to learn more.

Carbon pellets are available, free of charge, for residents of Nelson at Safeway, 211 Anderson St. Nelson.
At the refill station, take only what you need. Carbon pellets must be used in your FoodCycler™ immediately to work effectively.
Used pellets - at this time, pellets cannot be added to the soil amendment and must be discarded into the garbage. We hope to find a biodegradable solution shortly.

Please check here for updates.

20. Will the soil amendment attract pests?: The pre-treated materials have significantly less odor, and if not properly stored and used this can still attract pests. There will be education and training to promote optimal use and tips for success.

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Police FAQs

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1. When should I call 911?

You should call 911 for any emergency.

The use of 250-354-3919 for all non-emergency reporting helps to keep the 911 lines available for people reporting an emergency situation.

If you are unsure how serious an incident is, call 911 and they will advise whether or not to call the non-emergency number 250-354-3919.

Examples of Emergency

Examples of calls to 911 for police:

an event that involves an immediate threat to person or property (e.g. screams or shots fired)
a substantive in-progress crime (e.g. fight, break and enter or impaired driving; this includes drug dealing if the suspect is on scene)
a serious crime that has just occurred (e.g. sexual assault or robbery)
a suspicious circumstance that may indicate an immediate criminal act (e.g. prowler, door-to-door salesperson who doesn't have proper identification, vehicle "casing" the neighbourhood)

Non-Emergency Examples

Examples of non-emergency calls for police:

reporting a crime with no suspect (e.g. theft of license plate)
reporting a non-emergency crime with suspect, but suspect is not on the scene (e.g. fraud)
reporting a serious crime with suspect, but with a lengthy delay (e.g. assault that occurred last night at a bar)
non-emergency incidents in-progress (e.g. noisy party, barking dog)
ongoing crime issues, not in-progress (e.g. graffiti problems, or ongoing drug dealing with the suspect not on the scene)
a suspicious circumstance that may indicate an on-going criminal activity (e.g. marijuana grow operation)

2. How do I apply for a Criminal Record or Police information check?: For information on how to obtain a Criminal Record Check or a Police Information Check, click here.

3. How do I request a copy of my Police record?: For information on how to get a copy of your Police record, click here.

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Youth Employment FAQs

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1. Is there a cost to use Employment Services?: No, there is no cost to use our employment services

2. How do I become a client of your program?: You can visit our center, or make an appointment with one of our employment Counsellors. We determine if you are eligible to receive our services. You should bring the most recent version of your resume, your Social Insurance Number, and any information pertaining to your job search.

3. What is the minimum wage in British Columbia?: The General Minimum Wage in B.C. is $12.65/hour. The Liquor Server Minimum Wage for B.C. is $11.40/hour. Across Canada, there were estimated 1.25 million people earning minimum wage, or about 8 per cent of the country’s 15.3 million salaried employees in 2017. Nearly 60% of those earning minimum wage were youth between the ages of 15 and 24.

4. Do I qualify for services if I am a full-time student?

Full-time secondary or post-secondary students are not considered unemployed. The exception to this is Students with disabilities in their final year of high school or post-secondary education who require Program Supports to be able to find employment.

To access Employment Program of British Columbia (EPBC) services youth must meet the following criteria:

have left or have completed secondary or post-secondary schooling (except for students with disabilities as above);
are underemployed (working less than 20hrs/week)
are not planning on returning to public or post-secondary school, and
are transitioning into the workforce

However, everyone is welcome to use our self-service area and can access an Employment Counsellor for any employment related assistance.

5. What are my rights as an employee?: The BC Employment Standards Branch website can give you answers to any questions you may have concerning work standards in BC: www.labour.gov.bc.ca/esb. The closest branch office is at 310 Ward Street in Nelson, BC. or you can give them a call at 250-354-6550. If you have immediate concerns regarding employment, one of our Case Managers will be able to assist you.

6. If I just want to use your self-serve area do I have to be a client?: No, you can come visit our center at 608 Lake street, and have full access to a printer, scanner and computer. We also assist individuals on a self-serve basis who are not wanting to or who are not eligible to become clients.

7. If I am under 16 and looking for a job, can I use your services?: Yes, you absolutely can use our services! We can help you create or update your resume and cover letter, assist you in the job search and answer any questions that you have about employment. Our self-service area is open to you.

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