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January 13, 2021 7:50 AM

Wind Storm - Power Outage Multiple Areas January 13, 2021

NELSON HYDRO UNPLANNED OUTAGE

January 13, 2020 - 7:45am

Due to recent wind storm activity, Nelson Hydro is experiencing a wide-spread outage that is affecting multiple areas.
Crews have been dispatched to restore power to affected areas.
For continued updates, please call 1-877-324-9376.

Nelson Hydro thanks you for your patience as we work to get power to all our customers.

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Latest Update:

January 17, 2021 11:38 AM

Sunday, January 16, 2021 10:00am

The City of Nelson and Nelson Hydro sincerely thank our residents and customers for their patience over the last 5 days.

Power has been restored to all of our service areas.

Customers who have been disconnected as a result of damage to their individual services require a declaration from an electrician before Nelson Hydro can reconnect power.

Nelson Hydro Powerline Technicians will remain on standby Sunday to respond to any new issues that arise.

Prior Updates

January 16, 2021 6:13 PM

Saturday, January 16, 2021 at 6:00pm

The City of Nelson and Nelson Hydro sincerely thank our residents and customers for their continued patience over the last 4 days.

With 7 crews working today we have made great progress in restoring power to the last few neighbourhoods and many individual services. By the end of Saturday evening, we should have all of our lines restored and are hoping to restore power to all customers who have contacted us.

There are some customers who have been disconnected as a result of damage to their masts and require a certificate from an electrician before Nelson Hydro can reconnect power.

All known issues in our South Shore and City service areas have been resolved as well as South Shepherd Drive and Svoboda Road areas.

The Martech and Nelson Hydro crews are working on the North Shore and will try to get to every issue we have been made aware of resolved before they stand down for the night.

Our Nelson Hydro Crew will remain on standby Sunday to respond to any more calls that come in and new issues that arise.

January 16, 2021 11:49 AM

As of Saturday, January 16th 10:22 am, The City of Nelson and Nelson Hydro would like to thank our residents and customers for their continued patience as our team works to restore power to the area.

Operational update:

The three phase main distribution lines have now all been repaired.

Crews are now working on repairing primary taps on the secondary distribution lines. Primary taps lower the voltage at the transformers that carry power to outside your home. One transformer can supply power for up to 10 homes.

Crews are focusing on the primary taps that feed the most customers first. Once all of the primary taps are restored, crews will then focus on individual services that are still without power. This will be done through the weekend.

Restoration of power update:

As of 7:00 am crews have returned to work and will continue to repair the remainder of the areas and individual services still without power.

All of the South Shore and City main powerlines are back to normal operation.

North Shore main powerlines are all back to normal operation.

Perrier Road has been restored with the exception of a small number of damaged services.

Keniris Road, Miller Road and The Middle road power has been restored. Crews are continuing to work on services in this area and Heddle Road.

Queens Bay Townsite power has been restored. One customer with a broken service mast remains out.

Bainbridge Road was energized Friday evening.

Bonaventure mobile home park. The power was off through the night. A certified utility arborist is working on clearing trees on the line. Power should be restored before noon, Saturday January 16.

Ash street has a crew onsite and is expected to be restored by noon Saturday January 16.

Boyer Road has a crew on site and will be restored by end of day on Saturday, January 16th.

Bing Road has a crew on site and expect to be restored on Saturday January 16.

Svoboda Road has a crew on site and expect to be restored on Saturday January 16.

South Shepherd Drive has a crew assigned to repair the downed line Saturday January 16.

Crews will work on individual customer service reconnections Saturday January 16 and expect to continue through Sunday January 17.

We will keep updating this list as more information is made available.

January 16, 2021 9:01 AM

Saturday, January 16, 2021 at 9:00am

The City of Nelson and Nelson Hydro would like to thank our residents and customers for their continued patience as our team works to restore power to the area.

Operational update:

The three phase transmission lines have now all been repaired.

Crews are now working on repairing primary taps on the secondary distribution lines. Primary taps lower the voltage at the transformers that carry power to outside your home. One transformer can supply power for up to 10 homes.

Crews are focusing on the primary taps that feed the most customers first. Once all of the primary taps are restored, crews will then focus on individual services that are still without power. This will be done through the weekend.

Restoration of power update:

As of 7:00 am crews have returned to work and will continue to repair the remainder of the areas still without power.

Bonaventure mobile home park. The power was off through the night.

Power was restored on Friday evening but the service tripped off again. Crews assessed the situation and discovered another tree contacting the line upstream of the pole that broke. The tree is in a very difficult spot to access. Arborist and Line crews will be on site first thing in the morning Saturday January 16.

All of the South Shore and City main powerlines are back to normal operation.

North Shore main powerlines are all back to normal operation.

Perrier Road. Power has been restored.

Keniris Road, Miller Road and The Middle road power has been restored. Crews are continuing to work on services in this area and Heddle Road.

Queens Bay Townsite power has been restored. One customer with a broken service mast remains out.

Bainbridge Road now has power restored.

Mountain Station primary 3 phase line is restored. Ash street has a crew onsite and is expected to be restored tonight Friday January 15. Three customers at the end of Ash Street will be off until a transformer is replaced tomorrow Saturday January 16.

Boyer Road, Bainbridge Road and 6996 Highway 3A primary taps are expected to have power restored Friday January 15 as crews worked late into the evening.

Planned:

Bing Road is now scheduled for Saturday January 16.



Svoboda Road has been assessed and is scheduled for crews to attend on Saturday morning January 16.

Crews will move on to individual customer service reconnections Saturday January 16 and expect to continue through Sunday January 17.

January 15, 2021 9:15 PM

January 15, 2021 at 9:15pm

Update as of 9pm for Bonaventure mobile home park. The power will be off for the night.

Power was restored earlier this evening but the service tripped off again. Crews assessed the situation and discovered another tree contacting the line upstream of the pole that broke. The tree is in a very difficult spot to access. Arborist and Line crews will be on site first thing in the morning Saturday January 16.

January 15, 2021 9:11 PM

Friday, January 15, 2021 at 8:00pm

As of January 15th 7:58 pm, The City of Nelson and Nelson Hydro would like to thank our residents and customers for their continued patience as our team works to restore power to the area.

Operational update:

The three phase transmission lines have now all been repaired.

Crews are now working on repairing primary taps on the secondary distribution lines. Primary taps lower the voltage at the transformers that carry power to outside your home. One transformer can supply power for up to 10 homes.

Crews are focusing on the primary taps that feed the most customers first. Once all of the primary taps are restored, crews will then focus on individual services that are still without power. This will be done through the weekend.

Restoration of power update:

All of the South Shore and City main powerlines are back to normal operation.

North Shore main powerlines are all back to normal operation.

Perrier Road. Power has been restored.

Keniris Road, Miller Road and The Middle road power has been restored. Crews are continuing to work on services in this area and Heddle Road.

Queens Bay Townsite power has been restored. One customer with a broken service mast remains out.

Bonaventure Mobile Home Park was restored, but the service tripped off again. Crews are enroute to resolve.

Mountain Station primary 3 phase line is restored. Ash street has a crew onsite and is expected to be restored tonight Friday January 15. Three customers at the end of Ash Street will be off until a transformer is replaced tomorrow Saturday January 16.

In Progress:

Boyer Road, Bainbridge Road and 6996 Highway 3A primary taps are expected to have power restored tonight, Friday January 15 as Martech Crews are working through to 11pm in this area.

Planned:

Bing Road is now scheduled for Saturday January 16.

Svoboda Road has been assessed and is scheduled for crews to attend on Saturday morning January 16.

Crews will move on to individual customer service reconnections Saturday January 16 and expect to continue through Sunday January 17.

We will keep updating this list as more information is made available.

January 15, 2021 4:08 PM

Friday, January 15, 2021 at 4:00pm

The City of Nelson and Nelson Hydro would like to thank our residents and customers for their continued patience as our team works to restore power to the area.

Operational update:

The three phase transmission lines have now been repaired on the Northshore which now allow our crews to work on the distribution lines which carry electricity to your street.

Crews are working on repairing primary taps on the secondary distribution lines. Primary taps lower the voltage at the transformers that carry power to outside your home. One transformer can supply power for up to 10 homes.

Crews are focusing on the primary taps that feed the most customers first. Once all of the primary taps are restored, crews will then focus on individual services that are still without power. This will be done through the weekend.

Restoration of power update:
Perrier Road. Power has been restored.
Queens Bay townsite, a crew is currently onsite as of 3pm, Friday January 15.

Bing Road, a crew is currently onsite as of 3pm, Friday January 15.

Bonaventure mobile home park, a crew is currently onsite as of 3pm, Friday January 15.

MacGregor Road. the line work is completed and most of the power has been restored but a few homes will remain without power until one more transformer is replaced and the lines can be energized. The crew will continue to work to restore power by end of day Friday January 15.

Keniris Road. the secondary tap at the transformer requires repair. Crews are currently working in this area as of 3pm Friday January 15.

Mountain Station. Crews are still actively working in this area as of 3pm Friday. Power should be restored by Friday, January 15 end of day.

Svoboda Road. crews have been notified that homes are without power.

We will keep updating this list as more information is made available.

January 15, 2021 10:43 AM

January 15, 2021 at 10:30am

The City of Nelson and Nelson Hydro would like to thank our residents and customers for their continued patience as our team works to restore power to the area.

Operational update:
The three phase transmission lines have now been repaired on the northshore which now allow our crews to work on the secondary distribution lines which carry electricity to your street.

There are several more hydro poles to be replaced on the NorthShore. Once this is completed, crews will work on repairing primary taps on the secondary distribution lines. primary taps lower the voltage at the transformers that carry power to outside your home. One transformer can supply power for up to 10 homes.

Restoration of power update:
Harrop was energized up to 7240 Harrop Procter Road Thursday afternoon. The balance of Harrop Procter was energized by 11pm Thursday evening January 14.

East of Redfish Creek to Balfour, Nelson Hydro crew is continuing to work on the restoration of power. Estimated completion, Friday January 15.

North of Lauder Rd to Coffee Creek was restored Thursday night. Although with additional repair work required, as of 10am Friday, we have taken out power from Coffee Creek to Queens Bay for up to two hours.
the Balfour Golf Course and Queens Bay to Lauder Road will have the main feeder restored by 12 noon Friday January 15.

MacGregor Road – Crews have completed removing vegetation from around impacted power lines and will work to restore power Friday January 15.

Perrier Road. Crews will be replacing a transformer Friday January 15 which will provide power to the mobile home park.

Mountain Station. Maple Leaf Utility Crews will begin work at 9am Friday Morning to restore power and be completed by Friday, January 15 end of day. Machinery will also be on site for clearing of debris.

Svoboda Rd. crews have been notified that some homes are without power.

January 15, 2021 8:35 AM

As of January 14th 11:59 am, The City of Nelson and Nelson Hydro would like to thank our residents and customers for their continued patience as our team works to restore power to the area.
Operational Update:

Nelson Hydro has brought in all resources available to help restore power as quickly as possible. The communities of Penticton and Summerland have provided line crews to assist our Nelson Hydro team, plus local crews from Martech also worked until late last evening. Our current focus is on the major storm damage to the primary feeders on the North Shore, however we do have a crew addressing the dozens of isolated issues within the city and South Shore service areas.

Restoration of power update:

Between Sundance Road and Redfish Creek, Penticton and Summerland Crews are currently working on restoration of power. Estimated completion, Thursday January 14, by end of day.

East of Redfish Creek to Balfour, Nelson Hydro crew is currently working on restoration of power. Estimated completion, Friday, January 15, by end of day.

Queens Bay to Coffee Creek, Martech crews are currently working on restoration of power. Estimated completion, Friday, January 15, end of day.

Marello Road and 49 Creek area, a Nelson Hydro crew expects restoration of power by 12 noon today.
Harrop Procter, Thursday, January 14, by end of day.

Marsden Road area, Thursday January 14 in the afternoon.
Mountain Station, Saturday January 16.
Each area has an additional Traffic Control Crew and a Vegetation Certified Utility Arborist crew with them to allow work along the Highway.
We ask that the public report any downed trees and power lines. Please be respectful of downed power lines and maintain limits of approach. Do not go within 10 metres of a downed line.

January 14, 2021 6:14 PM

WIND STORM UPDATE

January 14, 2021 – 6:10pm

Thank you to all of our Nelson Hydro customers for their continued patience and understanding as our crews complete the important work of rebuilding our electrical utility infrastructure. In the wake of the wind storm on January 13th, Nelson Hydro identified 12 broken poles, 2.2km 3∅feeder down and 79 broken crossarms. When the storm initially hit, we had over 4,000 customers without power. As of tonight, this number will be reduced to 650 customers.

The City of Nelson and Nelson Hydro would like to offer special thanks to our contract crews as they have allowed Nelson Hydro to restore power to many of our customers on a much faster schedule than previously predicted. Nelson Hydro has also acquired the services of two additional Mapleleaf line crews who will begin work with our team starting Friday, January 15th.

In addition to the great work our dedicated Nelson Hydro operational staff are doing, the City would also like to acknowledge the excellent job being done by both our Nelson Hydro frontline staff and Nelson Fire Rescue Services. Since January 13th, these staff have fielded approximately 600 calls from the public regarding the wind storm event. Our Public Works crews have also worked around the clock to remove trees, limbs and other debris from public lands and roads, and completed a thorough tree assessment of our parks and wooded areas.

For further outage updates this evening, please call 1-877-324-9376.

Restoration timeline for main feeders:

Sundance Road and Redfish Creek area, Penticton and Summerland Crews are currently working on the restoration of power. Estimated completion, Thursday, January 14, by end of day.

East of Redfish Creek to Balfour, Nelson Hydro crew is currently working on the restoration of power. Estimated completion, Thursday, January 14th, by end of day

Queens Bay to Coffee Creek, Martech crews are currently working on the restoration of power. Estimated completion, Thursday, January 14th, end of the day.

Harrop Procter, Thursday, January 14, (by end of day)

Marsden Road, Thursday, January 14 by 1700.

Mountain Station, Maple Leaf Crews reporting Friday, to be completed by Friday, January 15th, 2021, end of day.

If you are experiencing a life-threatening emergency, please call 9-1-1.

January 14, 2021 11:27 AM

WIND STORM UPDATE

January 14, 2021 – 11:20am

The City of Nelson and Nelson Hydro would like to thank our residents and customers for their continued patience as our team works to restore power to the area. After the initial storm, there were over 4000 customers without power. After 24 hours, this number has been reduced to 2400 customers, with the majority of these customers being on the North Shore.

We appreciate this is difficult for many and we will work hard to get your power back up and running. We are grateful for the calm and sunny weather today for our crews to work. We also appreciate the positive feedback we are receiving from the community during this challenging time.

Again, we ask that if you are aware of friends, neighbours, and family who may be experiencing a prolonged outage, that you do a wellness call to ensure they are doing okay and have what they need. The grocery stores, gas stations and other retailers are all open for business in Nelson. #nelsontogether

Operational Update:

Nelson Hydro has brought in all resources available to help restore power as quickly as possible. The communities of Penticton and Summerland have provided line crews to assist our Nelson Hydro team, plus local crews from Martech also worked until late last evening.

Our current focus is on the major storm damage to the primary feeders on the North Shore, however, we do have a crew addressing the dozens of isolated issues within the city and South Shore service areas.

Please see the following estimates for the restoration of power to major feeders involving main roads. *Side roads may experience longer outages.*

Restoration timeline for main feeders:
• Sundance Road and Redfish Creek area, Penticton and Summerland Crews are currently working on the restoration of power. Estimated completion, Thursday, January 14, by end of day
• East of Redfish Creek to Balfour, Nelson Hydro crew is currently working on the restoration of power. Estimated completion, Friday, January 15, by end of day
• Queens Bay to Coffee Creek, Martech crews are currently working on the restoration of power. Estimated completion, Friday, January 15, end of the day.
• Marello Road and 49 Creek area, a Nelson Hydro crew is working on the restoration of power. Estimated completion, Thursday, January 14 (Within the hour)
• Harrop Procter, Thursday, January 14, (by end of day)
• Marsden Road, Thursday, January 14 (afternoon)
• Mountain Station, Saturday, January 16.

Each area has an additional Traffic Control crew and a Vegetation Certified Utility Arborist crew with them to allow work along the highway.

We ask that the public report any downed trees and power lines. Please be respectful of downed power lines and maintain limits of approach. ❌Do not go within 10 metres of a downed line.

IMPORTANT SAFETY MESSAGE:
For those who can remain at home:
a. Do not use barbeques, camp stoves, kerosene heaters, or other carbon monoxide-producing devices indoors
b. Use flashlights instead of candles to prevent fires
c. Make sure you have battery-operated smoke and CO alarms

January 13, 2021 6:45 PM

WIND STORM – REVISED RESTORATION TIMES

January 13, 2021 – 6:30pm

The City of Nelson and Nelson Hydro would like to thank residents and customers for their continued patience as our crews work tirelessly to remove fallen trees and debris that continue to impact our utility infrastructure.

The damage done to our system is unprecedented, but that is not deterring us from working to restore power to every customer as quickly, and safely as we can. In some cases, this may take a day or two, but rest assured, we are on the job. Nelson Hydro has secured additional crews, including linemen and equipment from the Okanagan.

If you know someone who may potentially have a longer outage, we ask that you do a wellness call to ensure your friends, family and neighbours are doing okay.

For continued updates this evening or to report a downed line (not listed below), please call the 24 hr Nelson Hydro Outage Line at 1-877-324-9376.

Most recent restoration dates/times:
Nelson to Sundance Road, Wednesday January 13, before 9:00pm.
Perrier Road Hwy 6, Wednesday January 13, before 9:00pm.
Marsden Road, Thursday, January 14.
Sundance to Redfish, Thursday, January 14th, before 6:00pm
East of Redfish Creek to Balfour, Saturday, January 16.
Harrop Procter, Thursday, January 14, by end of day.
Mountain Station, Saturday, January 16.
Balfour to Coffee Creek, Sunday, January 17.

If you are experiencing a life-threatening emergency, please call 9-1-1.

January 13, 2021 3:19 PM

WIND STORM UPDATE - APPROXIMATE RESTORATION TIMES

January 13, 2021 – 3:15pm


*Please note* - The following information is subject to change. The restoration times may change either positively or negatively.*


*We ask that the public report any downed trees and power lines to 1-877-324-9376. Downed lines can be very dangerous! Do not go within 10 metres of a downed line.*


Our region, along with over 100,000 households in BC, are currently experiencing wide-spread power outages. Unfortunately, due to the impact of this wind storm, many trees have fallen and damaged our electrical infrastructure. This has resulted in significant outages in the Nelson Hydro service area, which unfortunately may be prolonged depending on your service area.


Our crews, along with contracted crews, are working diligently to deal with the vegetation (trees, limbs, debris) currently affecting our power lines. We understand this is a difficult time for many, and we want you to know we are working as quickly and efficiently as we can to manage these outages.


Below is a list of estimates for the restoration of power to major feeders involving main roads.


*Side Roads may experience longer outages.*


Nelson to 6 Mile area - Wednesday, January 13, 7:00pm
6 Mile to Redfish Creek - Wednesday, January 13, 8:00 pm
Marsden Road - Thursday, January 14
Perrier Road Hwy 6 - Friday, January 15
East of Redfish Creek to Balfour - Friday, January 15
Harrop Procter - Friday, January 15
Balfour to Coffee Creek - Saturday, January 16
Mountain Station - Saturday, January 16


IMPORTANT SAFETY MESSAGE:


For those who can remain at home:
a. Do not use barbeques, camp stoves, kerosene heaters, or other Carbon Monoxide producing devices indoors
b. Use flashlights instead of candles to prevent fires
c. Make sure you have battery-operated smoke and CO alarms

January 13, 2021 11:54 AM

As of January 13th 11:51 am, Nelson and area have experienced a severe windstorm causing widespread damage to the Nelson Hydro infrastructure.
Nelson Hydro is currently working to repair the main feeders, followed by distribution radials, and then customer services.

We have engaged contract crews to assist us and are expecting more crews later today.

We are continuing to assess the damage and will provide estimated timelines for restoration by mid afternoon Wednesday.

We ask that the public report any downed trees and power lines to 1-877-324-9376. Please be respectful of downed power lines and maintain limits of approach. Do not go within 10 metres of a downed line.