Outages and Safety

Outage  Storm Response for Website

Planned Outages

There are occasions when Nelson Hydro must turn off the power to certain areas where construction, system upgrades, repairs and vegetation management are taking place. These outages are kept to a minimum and planned in advance to try to minimize the impact on customers.

Please note the following planned outages:

(Please open link to view map and details)

Railtown, Government Rd, Railway St, 200 bl Victoria St - Powerline re-alignment - Wed, Oct 20, 2021 from 6:00 pm to 9:00 pm

Selkirk College Tenth Street Campus, Elwyn Street - 3 Phase Powerline Extension - Sunday, October 17, 2021 

Report Streetlight Outage

Nelson Hydro maintains approximately 700 street lights within the City of Nelson. If you notice a street light that needs repair or maintenance, please report it to Nelson Hydro by location to the nearest street address.

The following information is required in order to properly identify the street light being reported, and to ensure the crew is informed of the proper location:

  • Exact street address of pole with street light beingstreetlight reported or location to the nearest street address. See map here
  • Condition of street light being reported. On all the time, on/off intermittently, off completely, etc.
  • Name and return phone number of person filing report. This callback number is crucial in the event the light cannot be located in the field.

Note: Street lights reported without the complete information may not receive the proper repairs.

Problem Reporting & Electrical Emergencies

 Power Outage: If you wish to report a power outage or want to find out more information about an outage, call Nelson Hydro at 1- 877-324-9376.

Please call Nelson Hydro Administration for non-emergencies - NOT related to a power outage during office hours at 250-352-8240.  (7:00 am to 3:30 pm)

Downed or damaged electrical lines can be deadly. Any lines observed in this condition need to be reported so that they can be made safe and repaired by the appropriate personnel. Take the following precautions around downed electrical lines:

  • Treat any downed line as if it is live - never assume the power is off. Stay well clear of the area and warn others to also remain clear of the area.
  • Call 9-1-1 or the 24-hour Nelson Hydro toll-free line at 1-877-324-9376 
  • Do not use a land-based telephone if calling during an electrical storm. The telephone line could become energized if a lightning strike occurs in the area. Use a cell phone or wireless handset.
  • If a tree falls or leans into an energized electrical line, the tree and the ground at the base of the tree could become energized and the tree could ignite and start a fire. Keep a good distance clear.
  • If a fire occurs, call 9-1-1 immediately.
  • To report damaged residential or commercial services, trees on electrical lines or excavation damage to underground electrical lines
  • To report low voltage or partial power.

Important Reminder

If a tree falls or leans into an energized electrical line, the tree and the ground at the base of the tree could become energized. Keep a good distance clear. Also, the tree could ignite and start a fire. If a fire occurs call 9-1-1 immediately.

Aging or Damaged Power Poles

Nelson Hydro has over 6,500 poles in the transmission and distribution system. Many of these poles have been in service for multiple decades, and due to normal exposure to natural elements and insects, are in a less than perfect condition. Nelson Hydro has been conducting a vigorous test and treat program over the past several years. Poles are bored, and core samples are taken to identify areas of failure. The poles are then treated for insect infestation. Poles that indicate rot, either shell rot or core rot, are tagged blue if a steel stub is recommended, or tagged red if replacement of the pole is recommended.

Reporting Damage

If you encounter a pole that seems to have apparent damage but has no red or blue tag, please contact Nelson Hydro during working hours

  • Nelson Hydro Customer Service 250-352-8240

Broken power pole being repaired

  1. Toll Free Hydro Outage Line

    Phone: 1-877-324-9376

  2. Nelson Hydro (Electrical Services)

    Phone: 250-352-8206 (Billing & Account Inquiries)

  3. Street Light Outage

    Phone: 250-352-8240